At GemsLife, we strive to provide authentic, certified, and high-quality gemstones, Rudraksha, crystals, and spiritual products. Please read our cancellation, return, and refund policy carefully before making a purchase.

Order Cancellation

Cancellation by Customer

• Orders may be cancelled within 1 hour of placing the order.
• After this period, orders may enter processing, certification, energization, packaging, or shipping stages and cancellation requests may not be accepted.

Cancellation by GemsLife

GemsLife reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Payment verification issues
• Suspected fraudulent activity
• Operational or logistical constraints

In such cases, the full amount paid will be refunded to the original payment method.

Return & Replacement Policy

Due to the specialized and sensitive nature of gemstones, Rudraksha, crystals, and spiritual products, we maintain a limited return and replacement policy.

Eligible Cases for Replacement

We offer replacement only if:

• The product received is damaged during transit.
• The product received is defective.
• The wrong product has been delivered.

To be eligible, customers must:

• Notify us within 24 hours of delivery.
• Share clear photographs and a complete unboxing video.
• Provide the order number and details of the issue.

Failure to provide an unboxing video may result in rejection of the claim.

Non-Returnable Products

The following situations are not eligible for returns, refunds, or replacements:

• Change of mind after purchase.
• Personal preference regarding color, appearance, texture, or weight.
• Slight natural variations in gemstones, Rudraksha, or crystals.
• Products damaged after delivery due to improper handling.
• Used, altered, or damaged products.
• Products returned without original packaging.

Refund Policy

Refunds will be processed only in the following situations:

• Order cancelled within the eligible cancellation period.
• Product is unavailable after order confirmation.
• Approved claims for damaged, defective, or incorrect products where replacement is not possible.

Refund Timeline

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited through the original payment method.
• Bank processing times may vary depending on the payment provider.

Complaint Resolution

If you have any concerns regarding your order:

• Complaints will be acknowledged within 48 business hours.
• We aim to resolve all genuine complaints within 30 days of receiving complete information and supporting documents.

Important Notice

GemsLife reserves the right to reject any return, replacement, or refund request that does not comply with the terms outlined in this policy.

We also reserve the right to cancel orders and issue refunds in exceptional circumstances beyond our control.

Contact Us

For cancellation, replacement, or refund-related assistance, please contact:

GemsLife
📧 Email: support@gemslife.com
🌐 Website: www.gemslife.com)

Thank you for choosing GemsLife. We appreciate your trust and look forward to serving you with authenticity, quality, and care. ✨